How Wairau Motors turned finished jobs into repeat customers and Google reviews.
Wairau Motors is an independent workshop in Auckland. Daniel Green moved the shop onto Kavinex to show customers what was happening on the hoist, keep them coming back, and be seen on Google.
Since moving to Kavinex.
“Features actually get added and fixed within a day or two. Not like the other guys out there.”
Daniel Green, Wairau Motors
What changed on the floor.
Before Kavinex
A photo of a worn part had nowhere to go, so the customer had to take the shop's word for it over the phone.
Nothing kept the shop in front of a customer once the car left, so coming back was left to chance.
Good work was not turning into reviews, so a solid shop looked quiet to anyone searching.
Every parts invoice had to be keyed line by line onto the job before it could be costed.
No analytics, so how much the month had actually earned was a guess until the accountant said.
With Kavinex
The tech snaps it on the phone, it lands on the job card, and it goes out with the quote or update.
Service reminders and job updates keep the shop in front of every customer between visits.
A review request goes out after every job, and the reviews have climbed since coming on.
Supplier bills are read automatically and the parts and costs land on the right job. Nothing to type in.
Revenue, margin and bay utilisation are on screen every day, not at the end of the month.
More workshops.
Quick 15 mins call with founder We'll show you what's leaking.
hello@kavinex.com · Auckland · Melbourne